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HELP CENTER

How to enjoy delicious food from your favorite restaurant at your home?

 

Food is a big part of Filipino culture where everyone enjoys eating at home and at restaurants. Rich Foood on the Go delivers healthy homemade delicacies right to your home or office. The delivery service brings to you a perfect combination of coziness of your home and amazing food.

 

Why opt for food delivery?

 

▸ Easy to order, Free to use: You can use Rich food on the Go website to order delicious food from a variety of meals. You can make online payment through your credit card or pay with cash on delivery.

 

Enjoy home delivery within General Santos City

 

You just need to pick your favorite and order dish of your choice. All day fave breakfast, Filipino Specialties, pasta, burgers or salads, will be delivered to your doorstep.

 

 

Order and Payment

 


How do I place an order?

I have ordered and confirmed payment. What should I do next?

 

Once your order has been verified, we'll take care of everything for you. All you have to do is wait for your meals to be delivered.

 

Will I receive any order confirmation after placing an order?

 

An order confirmation with order summary will be sent to you through email and SMS right after you have placed your order.
 

Can I place a corporate/bulk order?

 

We accept cater corporate/ bulk orders. You may also schedule a delivery for up to 4 days in advance! You can specify the delivery time and date at checkout. You may contact us at http://richfoodonthego.wix.com/rfgdelivery#!contact-us/c11m6 for assistance on placing an order of bulk orders.


What are the payment methods available?

 

To bring you the best online shopping experience, we offer these payment methods:

 

  • Cash On Delivery - This is a payment method offered by RFG that gives you the opportunity to pay for the item/s you have ordered only when it gets delivered. We highly recommend that the exact change is prepared for your convenience as our delivery agents may not have that much change on hand.

 

  • Credit/ Debit Card (Mastercard, Visa) - Your card details will be protected using industry-leading encryption standards. 

 

 

Where can I request an official receipt?

 

You may request for a physical or soft copy of your official receipt.

 

Can I change my order?

 

If you wish to cancel, amend or complain about your order, please call the Rich Food On The GoHotline (0932-431-9950), details of which will be included in the confirmatory e-mail sent to you upon placing your order. If you change your order, the price charged will be the price for the amended order. Change of orders or delivery time can be made no later than 5 minutes prior to the start of the delivery window booked.Change of order can be made up to 5 minutes before the delivery window begins. Amends to the order must be made by phoning the store direct. Your initial payment will be cancelled and a new payment raised.The delivery time slot may be altered up to 5 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

 

How can I cancel my order?

 

Orders may be cancelled in full up to 5 minutes before the start of the delivery window selected. Cancellations within 10 minutes of the start of the delivery window will be charged in full.

How to remove an item in your shopping cart?

 

To remove an item in your shopping cart, you can:

 

  • Click on the Order Now button on top of the homepage to go to your shopping cart 

  • Click on "Remove item" 

 

Your cart will be updated and that item will be removed.

Delivery

 

How much is the delivery fee?

 

Rich Food On The Go offers delivery services within General Santos City Proper only. Additional delivery charge will be set if area is beyond the 2 kilometer radius from the City Proper. 

 

Rich Food On The Go shall exert reasonable efforts to meet your requested delivery time.  It is understood, however, that delay due to traffic, inclement weather or similar or analogous conditions are beyond our control and should not at any time be taken against our company.

 

You agree to accept delivery of the Products at the agreed time and place of delivery.

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